Terms of Use

Please read these Terms of Use (“Terms”) carefully and ensure that You understand them before using Our Site.

These Terms, together with any other documents referred to herein, set out the terms of use governing Your use of this website, https://www.redroofsoft.com/ (“Our Site”), and are separate to the Terms of Service which apply to Your use of the platform at https://app.redroofsoft.com/ (“Our Platform”).

It is recommended that You print a copy of these Terms and Conditions for Your future reference.

These Terms were last updated on 15 September 2023.

The following documents also apply to Your use of Our Site:

• Our Privacy Policy
• Our Cookie Policy

You are responsible for ensuring that all persons who access Our Site through Your internet connection are aware of these Terms, Our Privacy Policy, and Cookie Policy, and that they comply with them.

By accessing or using Our Site You agree that You’ve read, understood and accept these Terms, our Privacy Policy, and Cookie Policy, and all other policies or notices posted by Us on Our Site. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST STOP USING OUR SITE IMMEDIATELY.

Definitions and Interpretation

In these Terms, unless the context otherwise required, the following expressions have the following meanings:

• “Content” means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; and
• “We/Us/Our” means Red Roof Software Ltd; and
• “You/Your” means both you and any entity or firm you are authorised to represent; and
• “Residents Management Company” means a company formed to coordinate repairs and maintenance, and to protect the interests of leaseholders of a residential building.

Information About Us

Red Roof Software is a site, service, and platform that provides document management, bookkeeping, process automation and other features relating to managing a Residents Management Company. The site and platform is owned and the service is provided by Red Roof Software Ltd (“Red Roof Software”) We are a limited company registered in England and Wales under company number 14976569 and Our address is Unit 154, 19 Lever Street, Manchester, M1 1AN.

How to Contact Us

To contact Us, please email Us at info@redroofsoft.com or telephone Us on 0161 850 8044.

Access to Our Site

Access to Our Site is free of charge.

It is Your responsibility to make the arrangements necessary in order to access Our Site.

Access to Our Site is provided on an “as is” and on an “as available” basis. Our Site may be temporarily unavailable for scheduled or emergency maintenance, either by Us or by third-party providers, or because of causes beyond Our reasonable control. We may suspend or discontinue Our Site (or any part of it) at any time.

We do not guarantee that Our Site will always be available or that access to it will be uninterrupted. If We suspend or discontinue Our Site (or any part of it), We will try to give You reasonable notice of the suspension or discontinuation, but we may not.

You agree that we may, in Our sole discretion and without prior notice, terminate Your access to Our Site and/or block Your future access to Our Site if we determine that You have violated these Terms or other agreements or policies which may be associated with Your use of Our Site.

Changes to Our Site

We may alter and update Our Site (or any part of it) at any time for any reason.

Changes to these Terms

We may alter these Terms at any time. If We do so, details of the changes will be highlighted at the top of this page. As explained above, Your use of Our Site constitutes acceptance of these Terms. Consequently, any changes made to these Terms will apply to Your use of Our Site the first time You use it after the changes have been implemented. You are therefore advised to check this page every time You use Our Site.

If any part of the current version of these Terms conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.

International Users

Our Site is intended for users in the United Kingdom only. We do not warrant or represent that Our Site or its Contents are available in other locations or are suitable for use in other locations.

How You May Use Our Site and Content (Intellectual Property Rights)

All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically).

You may print one copy and download extracts of any page(s) from Our Site for personal use only.

You may not modify the printed copies or downloaded extracts in any way. Images, video, audio, or any other Content downloaded from Our Site must not be used separately from accompanying text.

Our status as the owner and author of the Content on Our Site (or that of identified licensors, as applicable) must always be acknowledged.

You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as applicable). This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.

Links to Our Site

You may link to any page on Our Site.

Links to Our Site must be fair and lawful. You must not take unfair advantage of Our reputation or attempt to damage Our reputation.

You must not link to Our Site in a manner that suggests any association with Us (where there is none) or any endorsement or approval from Us (where there is none).

Your link should not use any logos or trademarks displayed on Our Site without Our express written permission.

You must not frame or embed Our Site on another website without Our express written permission.

You may not link to Our Site from another website the main content of which is unlawful; obscene; offensive; inappropriate; dishonest; defamatory; threatening; racist, sexist, or otherwise discriminatory; that promotes violence, racial hatred, or terrorism; that infringes intellectual property rights; or that We deem to be otherwise objectionable.

Links to Other Sites

Links to other websites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We accept no responsibility or liability for the content of third-party websites.

The inclusion of a link to another website on Our Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.

Disclaimers

Our Site provides access to industry standard, open-source, and third-party information and tutorials, analytics, and data. Nothing on Our Site constitutes professional advice on which You should rely. It is provided for general information purposes only. Professional or specialist advice should always be obtained before taking any action relating to the content on Our Site. The onus is on You to verify the information that We provide.

We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up to date, but We make no warranties, representations, or guarantees (express or implied) that this will always be the case.

If You are a business user, We exclude all implied representations, warranties, conditions, and other terms that may apply to Our Site and Content.

By using our Site, You agree that you are solely responsible for the appropriate use of any of our resources, instructions, tutorials, or information given to You, obtained from or otherwise sourced in whole or in part from Us or Our Site.

Although we make reasonable efforts to update the information on Our Site, we make no representations, warranties or guarantees, whether expressed or implied, that the information is accurate, complete or up to date.

Our Liability

Nothing in these Terms excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.

If you are a business user (i.e. you are using Our Site in the course of business or for commercial purposes), to the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.

If you are a business user, We accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

If you are a consumer, you agree that you will not use Our Site for any commercial or business purposes and that We shall have no liability to you for any business losses as set out above.

If you are a consumer and digital content from Our Site damages other digital content or a device belonging to you, where that damage is caused by Our failure to use reasonable skill and care, We will either compensate you or repair the damage. Note that the right to compensation or repair in will be lost if the damage in question could have been avoided by following advice or instructions from Us to install a free patch or update; if the damage resulted from your failure to follow instructions; or if the minimum system requirements provided by Us for the digital content in question were not met.

Viruses, Malware, and Security

We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware; however, We do not guarantee that this is the case.

You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.

You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site. You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site. You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means. By breaching this prvision, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.

Acceptable Usage of Our Site

You may only use Our Site in a lawful manner:

• You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
• You must not use Our site in any way, or for any purpose, that is unlawful or fraudulent; and
• You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind.

If you fail to comply with this provision, you will be in breach of these Terms. We may take one or more of the following actions in response:

• Suspend or terminate your right to use Our Site;
• Issue you with a written warning;
• Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
• Take further legal action against you, as appropriate;
• Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
• Any other actions which We deem reasonably appropriate (and lawful).

We hereby exclude any and all liability arising out of any actions that We may take (including, but not limited to those set out above) in response to your breach.

How We Use Your Personal Information

We will only use your personal information as set out in Our Privacy Policy, and Our Cookie Policy.

Communications from Us

If We have Your contact details, We may send You important notices by email from time to time. Such notices may relate to matters including, but not limited to, changes to Our Site or to these Terms.

We will not send You marketing emails without your express consent. If You do consent to marketing, You may opt out at any time. All marketing emails from Us include an unsubscribe link. If You opt out of emails from Us, it may take up to twenty four hours for your request to take effect and you may continue to receive emails during that time.

For questions or complaints about communications from Us, please contact Us using the details above.

Law and Jurisdiction

These Terms, and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

If you are a consumer, any dispute, controversy, proceedings, or claim between You and Us relating to these Terms or to the relationship between You and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by Your residency.

If you are a business user, any dispute, controversy, proceedings, or claim between You and Us relating to these Terms or to the relationship between You and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Miscellaneous

These Terms constitute the entire agreement with respect to access to and use of this Site.

If any reference in these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

Our agreement under these Terms is not assignable, transferable or sublicensable by You except with our prior written consent. We may transfer and assign any of our rights and obligations under these Terms without consent.

No agency, partnership, joint venture, or employment is created as a result of our agreement under these Terms and you do not have authority of any kind to bind us in any respect whatsoever. In any action or proceeding to enforce rights under these Terms, the prevailing party will be entitled to recover costs and legal fees.

All notices under these Terms will be in writing and will be deemed to have been duly given when received, or if transmitted by email, the day after it was sent.